Product information and support
Can Smiths help with solar product selection and compatibility?
Our team provides technical assistance with solar product selection and compatibility. Call 0800 437 638 or email solar@smithsnz.co.nz to discuss your requirements.
Does Smiths sell solar products to the public or provide installation?
Smiths is an importer and distributor supplying business customers only. We do not sell solar products directly to the public or provide installation services.
Where can I find product datasheets?
Datasheets are available on the individual product pages of our website. If you’re unsure where to find the information you need, contact us.
Can you help identify the correct appliance spare part?
Yes. Call 0800 437 638 or email sales@smithsnz.co.nz with your appliance brand and model number, and our team can help identify the correct replacement part.
Can you source a product that isn’t listed on your website?
Yes, we can help with sourcing enquiries. Call 0800 437 638 or email sales@smithsnz.co.nz to discuss the product you need.
How do I return a product or make a warranty claim?
Call 0800 437 638 or email sales@smithsnz.co.nz. For standard product returns, please provide your invoice details. For warranty claims, include as much information as possible about the product and the issue. Our team will assess your request and advise on the next steps.
Availability and delivery
What does “Available to order” mean?
These products are held in our suppliers’ warehouses, so stock quantities are not displayed on our website. You can order these items as usual, and normal shipping times apply.
Do you deliver throughout New Zealand, and when will my order be dispatched?
Yes, we deliver nationwide. For in-stock items, courier orders placed before 3pm on a working day are dispatched the same day. Courier delivery is typically overnight within the same island and two working days between islands. Larger products requiring bulk freight are dispatched the next working day. Delivery times depend on your location and freight service.
Can I collect my order?
Collections can be arranged from our Hamilton warehouse or our third-party warehouse locations. Please call 0800 437 638 to arrange collection before visiting.
How do I track my order or check a backorder?
Order tracking and backorder status will be available through your Smiths website account. In the meantime, call 0800 437 638 or email sales@smithsnz.co.nz for an update or assistance.
Accounts and ordering
Who can buy from Smiths NZ?
Smiths primarily supplies products through electrical and plumbing wholesalers across New Zealand. Solar EPCs (engineering, procurement and construction businesses) that are members of SEANZ can also request a direct trade account. Contact our team to discuss eligibility and the application process.
How do I apply for a Smiths trade account?
Solar EPCs that are members of SEANZ can request a direct trade account by calling 0800 437 638 or emailing solar@smithsnz.co.nz. Our team will guide you through the application process.
Why can’t I see product prices on the website?
Smiths account holders can log in to view pricing and availability. If you’re having trouble logging in, call 0800 437 638 or email sales@smithsnz.co.nz for assistance.
How do I place an order with Smiths?
Smiths account holders can order through our website, by calling 0800 437 638, or by emailing sales@smithsnz.co.nz.
Is Smiths NZ affiliated with Smiths City?
No. Smiths NZ (Smiths Elements & Controls Ltd) is a separate business and is not affiliated with Smiths City. We import and distribute products to the trade and cannot assist with Smiths City purchases, deliveries, accounts or warranty enquiries. For these enquiries, please contact Smiths City directly through their official website.
Can I request a quote for a project or bulk order?
Yes, if you are an account holder or intend to apply for an account. Call 0800 437 638 or email sales@smithsnz.co.nz to discuss your project requirements.
Distribution partnerships
Can Smiths distribute our products in New Zealand?
Smiths works with local and international manufacturers to distribute electrical, technical and renewable energy products throughout New Zealand. We can support brands entering the market or already selling here and considering a distributor model.
Depending on the partnership, we can provide warehousing, distribution, sales, marketing, merchandising, technical support and after-sales service.
Call 0800 437 638 or email sales@smithsnz.co.nz to discuss your product range and distribution requirements.